Cancellation Policy

Cancellation Policy

1. In the event of any cause for complaint with goods supplied by
Kingscroft Logistics Ltd/Removalboxes.org/removal-boxes.org.uk
(referred to as the company form here on). The company must be
notified of the circumstances within 24 hours of receipt of goods.

2. Where the problem pertains to the size of boxes the company
accepts no liability due to the fact that all sizes are displayed
on site and should be checked before ordering.

3. Where the problem pertains to damaged goods being delivered,
the company will require photographic evidence of the damage to
be forwarded to the company to allow a full refund or re-issue of
order.

4. No refund will be authorised prior to receiving photographic
evidence of the damage/ problems experienced with the
packaging supplied.

5. Where an order is cancelled before despatch a cancellation
fee to cover any refund costs will be charged at the rate of
£20 per transaction.

6. Where an order is cancelled after despatch a cancellation fee
of £35 to cover refund costs and delivery charges will be charged
to the buyer.

7. If an early delivery is requested, depending on the time of day,
public holidays etc, the company will confirm by email that the
delivery can be met.

8. Where the buyer has paid for an early delivery that arrives later
than agreed timescale the company will not be liable for any
consequential losses or charges from any other third party.
However the company will refund the value of the extra delivery
charge associated with the early delivery.

9. Every complaint or problem will be dealt with and actioned as
swiftly as possible, however if you are not satisfied with the service
given please contact our Customerservicemanager@removalboxes.org
detailing all information pertaining to this matter who will respond
within 2 working days of your problem being highlighted.

All refunds will be made by company cheque to the designated name
and address given with order. These refunds will be made within
24 hours of your complaint/cancellation being authorised.